Issue - meetings

QUARTER 1 2021/22 PERFORMANCE REPORT

Meeting: 13/10/2021 - Cabinet (Item 7)

7 QUARTER 1 2021/22 PERFORMANCE REPORT pdf icon PDF 244 KB

A report from the Executive Director Resources is attached.  (Non Key)

Additional documents:

Minutes:

Councillor Ian Barnes (Deputy Leader of the Council) introduced the report of the Executive Director Resources setting out the progress made towards delivering the key priority indicators for Enfield.

 

NOTED

 

1.    The report reflected the impacts of the pandemic and recovery. It showed the pressure points, and the focuses of targeted work and action plans.

2.    Progress and improvements were highlighted, including on numbers in temporary accommodation.

3.    In respect of areas of concern, updates were provided on measures in place in respect of telephony and customer services; waste and recycling; and Freedom of Information requests, MEQs and complaints.

4.    It was requested that Members be kept updated on Registrars telephony wait times.

5.    The Leader had raised domestic abuse and hate crime increases with the new Borough Commander.

 

Alternative Options Considered: 

 

Not to report regularly on the Council’s performance in a public report. This would make it difficult to assess progress made on achieving the Council’s main priorities and to demonstrate the value for money being provided by council services.

 

DECISION:  The Cabinet agreed to note, for information only, the progress being made towards delivering the key priority indicators for Enfield.

 

Reason: 

 

The report is part of the Quarterly timetable for Cabinet to review performance.

 

(Non-Key)