Issue details

KD 5254 - CRM & CMS Phase II

Phase II will drive forward automation and even better customer experience. It will introduce new, cutting-edge technologies that realise additional benefits for the service area teams and their customers, aligned with the transformation roadmap for customer experience.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 30/11/2020

Decision due: Not before 24th Mar 2021 by Cabinet Member for Finance & Procurement

Department: Resources Department

Contact: Sue Nelson, Director of Customer Experience Email: Tel: 0208 1494903.

Part 1 & 2 (Para 3): Part 1 & 2 (Para 3)