Issue - meetings

4. Planning Enforcement: The Chairman of Conservation Advisory Group (CAG) is trying to understand how planning enforcement works.

The impression of Customer Services at the Council is very poor and customers are unable to speak with anyone at the Council. 

The call centre is highly pressurised and the telephone system is not fit for purpose and being replaced.

The new Chief Executive of Enfield Council, Ian Davis, has made improvement a priority. A resident suggested that customers do not call out of hours as they are transferred to an out of hour’s team in Lambeth.

This is an opportunity for residents to raise environmental and other matters with their local councillors.  Please email us before the meeting about any particular issues so that we can look into them beforehand.  Our contact details are below:

Cllr Robert Hayward

Cllr.robert.hayward@enfield.gov.uk

02084405439

Cllr.DanielPearce
Cllr.daniel.pearce@enfield.gov.uk
02083791706

Cllr.EdwardSmith
Cllr.edward.smith@enfield.gov.uk
020 8351 1387