Issue - meetings

The key findings from the Adult Social Care Statutory Complaints Annual Report 2021-22, provided as a separately appendix, is summarised the officers report.

Eleanor Brown, Head of Transformation, Complaints and Access to Information, introduced the report which set out the key findings from the Adult Social Care Statutory Complaints Annual Report 2021-22 and focused on the nature of complaints and learning they provided to improve services for residents in the future.

The Head of Transformation, Complaints and Access to Information together with Jon Newton, Head of Service, Integrated Care OP&PD, Adult Social Services responded to questions from Members.

There were a number of reasons that, of the 17 complaints, referred by complainants to the LGSOC (Local Government and Social Care Ombudsman), 10 cases had been dismissed.  The LGSCO could choose not to investigate a complaint for a variety of reasons, such as out of time or there was no case to answer.

The Chair and Members of the Panel, together with the Leader commended the staff in the Adult Social Care Department for their work and noted that during 2021/22, Enfield Council received 48 Adult Social Care complaints, representing 1% of the total number of contacts during that year. 

AGREEDthat the findings and improvement actions included in the Enfield Council Adult Social Care Statutory Complaints Annual Report 2021-22 be NOTED.