Enfield's plan for the contact channels it
will use to deliver services to, and interact with its customers.
The Access Channel Strategy explains how an oEnfield will meet the demands of its
customers using the resources it has available bearing in mind the needs of the customer.
The Access Channel Strategy’s worth will not just be Enfields’ abilities to set out on paper a strategic approach to customer contact management. Real success will be improved experiences for citizens as they use public services, greatly increased value for money in service delivery in times of growing economic constraint, and a clear demonstration that the public sector is a confident operator in the new digital age.
Decision type: Key
Reason Key: Significant Impact on 1 or more Wards;
Decision status: Abandoned
Wards affected: (All Wards);
Decision due: Not before 2nd Apr 2012 by Deputy Leader
Reason: Date of Planned Decision
Lead member: Achilleas Georgiou firstname.lastname@example.org
Lead director: James Rolfe (Executive Director Resources)
Contact: Tracey Chamberlain, Head of Customer Access Email: email@example.com Tel: 020 8379 6525.
The Council's Access Channel Strategy has been
consulted on internally through the Access to Services Board, the
Customer First Board, AD for Customer Services, Information and
Transformation's Leadership team, Web Board and with corporate
communications and key stakeholders.
Further consultation is required externally.
Part 1 & 2 (Para 3): Part 1