Issue details

KD 3455 Enfield Council's Access Channel Strategy

Enfield's plan for the contact channels it will use to deliver services to, and interact with its customers. The Access Channel Strategy explains how an oEnfield will meet the demands of its
customers using the resources it has available bearing in mind the needs of the customer.
The Access Channel Strategy’s worth will not just be Enfields’ abilities to set out on paper a strategic approach to customer contact management. Real success will be improved experiences for citizens as they use public services, greatly increased value for money in service delivery in times of growing economic constraint, and a clear demonstration that the public sector is a confident operator in the new digital age.

Decision type: Key

Reason Key: Significant Impact on 1 or more Wards;

Decision status: Abandoned

Wards affected: (All Wards);

Decision due: Not before 2nd Apr 2012 by Deputy Leader
Reason: Date of Planned Decision

Lead member: Achilleas Georgiou

Lead director: James Rolfe (Executive Director Resources)

Department: Resources

Contact: Tracey Chamberlain, Head of Customer Access Email: Tel: 020 8379 6525.

Consultation process

The Council's Access Channel Strategy has been consulted on internally through the Access to Services Board, the Customer First Board, AD for Customer Services, Information and Transformation's Leadership team, Web Board and with corporate communications and key stakeholders.
Further consultation is required externally.


Internal staff
External customers.

Part 1 & 2 (Para 3): Part 1