Issue details

KD 4627 - Housing Systems Programme (including Civica Cx) Update/Additional Resources

The Housing Systems Programme includes the replacement of the current housing system, Northgate, with Civica Cx and all associated projects and workstreams. It will enable efficient, effective and customer-focused housing and homelessness services”, as well as meeting statutory and regulatory obligations.

Along with the implementation of Civica Cx, this programme currently includes delivery of:
- a repair diagnostic tool which will allow customers to report their own repairs, reducing the volume of calls coming in to the customer service centre, - a housing EDRMS, GDPR Compliance for Housing. Housing Business Change Project that will ensure we capitalise on the opportunity an IT change of this scale provides to improve the way we are providing housing services,

Decision type: Key

Reason Key: Significant Impact on 1 or more Wards;

Decision status: Abandoned

Wards affected: (All Wards);

Notice of proposed decision first published: 21/12/2017

Decision due: Not before 1st Feb 2018 by Ian Davis (Chief Executive), Fay Hammond - Executive Director Resources

Department: Chief Executive

Contact: John Knight, Interim Assistant Director of Council Housing & Regulatory Services Email: Tel: 02083792719.

Part 1 & 2 (Para 3): Part 1 & 2 (Para 3)