Issue details

KD 5105 - Establishing of Housing Resolution Centre and Co-location

To support the delivery of the in-house repairs service through the creation of a Housing Resolution Team Co-located in Edmonton Centre aiming to resolve 80% of queries at the first point of contact.
Transfer the existing budget from Customer Services to Council Housing. Seek approval for additional funding for year 1 transitional costs.

Decision type: Key

Reason Key: Expenditure > £250,000;

Decision status: Abandoned

Wards affected: (All Wards);

Notice of proposed decision first published: 31/01/2020

Decision due: Not before 2nd Mar 2020 by Director of Housing & Regeneration - Joanne Drew

Department: Place

Contact: Joanne Drew, Director of Housing and Regeneration Email: Tel: 0208 379 6457.

Part 1 & 2 (Para 3): Part 1