Issue details

KD 5563 - Unified communication programme - Platform

The Council are looking to replace their core telephony solution which has been categorised as end of life. A broader programme exists to extend our capability to provide a Unified Communications platform that will encompass all other existing voice systems and other means of digital communication. This will allow us to reduce complexity and costs, streamline our service and realise additional benefits from end-to-end customer journeys as well as providing for future innovations in the area.

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 16/11/2022

Decision due: Not before 20th Dec 2022 by Executive Director - Resources

Lead member: Cabinet Member for Finance & Procurement

Department: Resources Department

Contact: Maryam Moussavi, Gov Lead - Supplier Contracts Finance Email: maryam.moussavi@enfield.gov.uk Tel: 0208 132 0062.

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