Issue details

KD 5731 - Customer platform Renewal-SaaS solution

Re-procuring the current CRM platform to deliver a digitally enabled omni-channel and self service platform.

Decision type: Key

Reason Key: Expenditure/Savings > £500,000;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 06/03/2024

Decision due: Not before 19th Apr 2024 by Executive Director - Resources

Department: Resources Department

Contact: Maryam Moussavi, Gov Lead - Supplier Contracts Finance Email: maryam.moussavi@enfield.gov.uk Tel: 0208 132 0062.

Part 1 & 2 (Para 3): Part 1 & 2